Policies

Setup Policy:

We are not responsible for damages incurred after setup. Balloon stands are not included but can be rented for an additional price. We are not responsible for balloon placement changes the day of the event. Any changes that need to be made, should be done so at least 48hours prior to the event day. If we aren't able to complete an install for the reasons beyond our control, the client is held accountable and we will consider services rendered and no refund will be given. If we are not allowed access to the install location at the time provided, we are not responsible for incomplete installs. If we have to wait more than 15min after the given arrival time to began setup, we will cancel the install and we will hold the client accountable and consider services rendered. We are not responsible for any delay, damage or cancellations due to weather or any other unforeseen circumstances. If we have not already began our process to fulfill your order, we will allow you 10 days to provide a new date, within a 6 month span. If a new date has not been provided, the client is held accountable and we will consider services rendered and no refund will be given.

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Returns:

Due to the custom nature of our products, we do not accept returns. If your plans change, and you need to change the theme or items in your order, you may do that if your order has not been started yet. 

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Cancellations:

We do not refund deposits. If you cancel your event more than 60days in advance, 100% of your monies; aside from your deposit will be refunded. Events canceled 30days in advance 50% of your monies; aside from your deposit will be refunded. Any cancellation less than 30days out, we will consider services rendered and no refund will be given.

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Custom Orders:

For orders of $300+ we will require a contract be signed by the purchaser. 

For orders of $300+ we will require ID and matching credit/debit card to be submitted at our discretion. This is in an effort to combat fraudulent orders. If you would not like to submit your ID and CC, the order can be paid via Zelle. Please email us if you would like to pay via Zelle. contact@mymysticevent.com

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Proof & Approval Policy:

PLEASE BE AS SPECIFIC AS POSSIBLE WHEN PROVIDING DESIGN DETAILS. SEND ANY AND ALL INSPIRATION PHOTOS, INVITATIONS, EXAMPLE DESIGNS, ETC. 

We always send a proof for approval prior to printing an order. Once we send the proof minor changes can be made. For example, spelling mistakes, minor color changes, photo placement, adding or removing small elements of the design, or font choice are minor changes. Major design changes will result in a design fee of $15+. For example, complete theme changes, changing a photo that has already been edited, changing your items, or multiple design changes would be considered major changes. We allow up to 48 hours for approval, once 48 hours has passed the order will be created as is. 

Please be advised that once an invoice has been paid, you are approving all items listed on that invoice. Please be sure to review the invoice prior to making a payment.

Order Issues:

Please reach out to us via email for any issues with your order. Our goal is to amicably resolve all customer issues. Any fraudulent orders will result in legal action. 

Please feel free to reach out with any questions or concerns with your order.

contact@mymysticevent.com